Privacy Policy
Willow House takes our Consultants’ and customers’ privacy very seriously. All information, including correspondence, are handled with the utmost discretion.
CONTENTS
Collection of Personal Information
The only personally identifiable information (“PII”) collected by Willow House through our web sites is information that is submitted to us voluntarily and knowingly by site visitors. When you simply browse our sites, no PII is being collected by Willow House. Some functions and services offered through our site require that you provide certain personal information, such as name, address, telephone number, email address and financial information in the event you enroll with us.
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Use of Personal Information
Except as noted below, Willow House will not share email addresses or PII we collect through our site with any unaffiliated third parties unless we specify this at the point of the collection. Except as otherwise noted, unless you consent to the disclosure of your PII, only we and our affiliates, our technical consultants, third-party auditors and other third parties who make our site available, enhance its functionality, or provide associated services and/or who deal with you in delivering content, samples, products, and gifts have access to this information. In the event you become a Design Consultant, some of your PII (including name, address, phone number, and email address) may be shared with a select number of other Independent Design Consultants in connection with the business and applicable commission plan. Please note that we do reserve the right to transfer your PII and other information to our successors in business and purchasers of site assets. Any personal information provided to entities affiliated with our site will be treated in accordance with the terms of this Privacy Policy, unless you are otherwise notified. In the following limited circumstances we will consider, and may release, personal information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as a physical threat to you or others.
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Receiving Email and Postal Correspondence
We reserve the right to send you certain communications such as service announcements and administrative messages that are necessary to our relationship with you. You cannot opt out of receiving transactional or relationship emails relating solely to your account. We also require you to give your email address when registering with Willow House.
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Online Policy for Individuals 18 Years Old and Under Searches
No personal information should be submitted or posted at the Willow House website by individuals under 18 years of age. We encourage parents to be aware of their children’s online activities, and to learn about software that can filter objectionable materials.
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Communicating By Postal Mail
If you prefer to contact Willow House by regular postal mail, please write to:
Willow House, Inc.
2100 Riverchase Center
Suite 230
Birmingham, AL 35244
Attention: Correspondence Department
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Email Messages
If you send Willow House an email message, we may retain that message and your email address, as well any response we send you.
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Hyperlinks to Other Web Sites
Willow House’s web sites may include links to web sites of other companies unaffiliated with Willow House. We do not log visitors’ clicks from our site to other sites. Please note that we are unable to review all such sites and take no responsibility for the content of any unaffiliated web site.
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Cookies and Server Logs
Willow House, related web hosting providers, and advertisers sometimes utilize “cookie” technology. Cookies are bits of data stored on your local hard drive that contain no personally identifying information but which help enhance your web browsing experience. Not all web browsers accept cookies, and those that do usually provide a preference or setting which allow you to refuse cookies. If your browser does not accept cookies, you may still fully enjoy our web sites. Server logs capture certain non-personally identifying data, such as the time and date of a web visit, the browser and operating system being used, the IP address or domain name of the user’s ISP, and the web URL a user linked from. This information is used in aggregate form to help us plan system enhancements when necessary and to provide content which is compatible with our visitors’ web browsing systems.
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Credit Cards and Banking Information
Willow House uses credit cards submitted to us through our website for payment purposes only, and not for marketing purposes. We utilize industry secure encryption technology to reasonably assure the privacy and security of financial information, including banking information and credit card information, of anyone who enrolls and/or places online orders with us.
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Acceptance of Privacy Policy Terms and Conditions
By using this site, you signify your agreement to the terms and conditions of the Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at anytime. Please check this page periodically for any changes. Your continued use of the Willow House on-line site following the posting of any changes to these terms shall mean that you have accepted those changes.
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Privacy Precaution Warning
While we use best industry practices to protect your data, please note that no data transmission over the Internet is 100% secure. As a result, we cannot guarantee the security of the information that you transmit via our online services.
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Improper Conduct
The restrictions above will not apply in the event that you engage in certain improper conduct. Specifically, we shall have the right to use or release to third parties personally identifiable information regarding users who are suspected of having used our site for any fraudulent purposes or having otherwise violated any law, rule or regulation or the rights of third parties or having engaged in any conduct that we deem improper.
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Policy last updated July 2010
Terms and Conditions
Please also read the
Terms and Conditions to understand the additional terms and conditions which apply to use of the sites.